Responsible Gaming

Every form of gambling carries the possibility of financial loss. No outcome is guaranteed, and no strategy eliminates risk entirely. Safe gambling starts with accepting this fact before placing any bet.

BC Game encourages all players to approach gambling as a form of entertainment, not a source of income. Keeping that perspective helps protect both financial stability and emotional well-being.

The following principles form the foundation of a responsible gambling experience:

• Set a fixed budget for gambling and never exceed it;
• Only gamble with money that can be afforded to lose;
• Treat losses as the cost of entertainment, not as debts to recover;
• Avoid chasing losses by placing larger or more frequent bets;
• Take regular breaks to maintain a clear and balanced mindset;
• Keep gambling separate from personal finances, savings, and daily expenses;
• Use the platform’s built-in control tools to manage deposits, session time, and wager limits;
• Never gamble under the influence of alcohol, stress, or emotional distress;
• Monitor gambling habits regularly to spot any changes in behaviour;
• Talk openly with someone trusted if gambling begins to feel compulsive or difficult to control.

Gambling addiction is a serious condition that can develop gradually and often goes unnoticed in its early stages. Being aware of the warning signs is a critical step toward getting the right support before the situation worsens.

The following indicators may suggest a developing or existing problem with gambling:

• Spending more time or money on gambling than originally planned;
• Feeling restless, anxious, or irritable when not gambling;
• Repeatedly attempting to cut back on gambling without success;
• Using gambling as a way to escape stress, depression, or personal problems;
• Lying to family members or friends about the frequency or extent of gambling activity;
• Borrowing money or selling personal belongings to fund gambling;
• Neglecting work, studies, or family responsibilities because of gambling;
• Continuing to gamble despite repeated and significant financial losses;
• Experiencing mood swings, withdrawal, or emotional distress when gambling is reduced;
• Thinking about gambling persistently throughout the day.

Combating gambling addiction requires both awareness and action. BC Game provides tools and guidance to help players regain control and establish healthier habits around betting.

The following recommendations can help prevent or address gambling-related harm:

• Use the deposit limit feature to cap the maximum amount that can be added to the account within a set period;
• Activate session time limits to control how long each gambling session lasts;
• Enable the self-exclusion option to temporarily or permanently restrict access to the account;
• Set loss limits to automatically stop gambling activity once a defined threshold is reached;
• Use the reality check feature, which sends periodic reminders of the time and amount spent during a session;
• Take advantage of cooling-off periods to pause gambling activity without fully closing the account;
• Reach out to the BC Game support team for guidance on activating any of these protective tools;
• Seek professional help from a licensed counsellor or addiction specialist if self-managed measures are not sufficient;
• Involve a trusted family member or friend in the decision to reduce or stop gambling;
• Avoid accessing gambling platforms during periods of emotional vulnerability or financial stress.

Several dedicated organisations in India and internationally provide confidential support for individuals affected by gambling addiction. Reaching out to these services is a constructive and courageous step.

The following resources are available to players seeking help:

• iCall (India) – A mental health helpline operated by the Tata Institute of Social Sciences (TISS) that offers professional counselling support. Website: icallhelpline.org;
• Vandrevala Foundation Helpline – A 24/7 free mental health helpline available across India. Helpline: 1860-2662-345;
• NIMHANS (National Institute of Mental Health and Neurosciences) – A premier mental health institution in Bangalore providing addiction treatment and psychiatric care. Website: nimhans.ac.in;
• Gamblers Anonymous India – A peer support fellowship for individuals with gambling problems, following a 12-step recovery programme. Website: gamblersanonymous.org;
• iGaming Support (International) – Offers free, confidential assistance to individuals affected by online gambling. Website: igamingsupport.com;
• GamCare (International) – Provides information, advice, and support for anyone affected by problem gambling. Website: gamcare.org.uk.

Players who are concerned about their gambling behaviour or need assistance activating responsible gaming tools can contact the BC Game support team at any time. The team is trained to handle these requests with confidentiality and care.

The following channels are available to reach BC Game support:

• Live Chat – Available directly on the BC Game website for immediate assistance;
• Email Support – Players can submit detailed queries or account-related requests via the official support email address found on the Contact Us page;
• Help Centre – The BC Game Help Centre provides self-service articles and guides on responsible gaming tools, account management, and limit settings;
• Telegram – BC Game maintains an official Telegram channel where support information and updates are shared with the community.