BC Game Help Center – Your Support Hub

Fair Play

Our website and app applies Provably Fair technology to all casino games, ensuring that all outcomes are fair. This eliminates the possibility of manipulating fraudulent results and allows internal processes to be audited if necessary.
To ensure unpredictable and unbiased results, chains of millions of hashes are generated at the platform in advance using the SHA-256 algorithm and encrypt them in a reverse order format relative to the generation. It eliminates the possibility of changing them after the game has started. To create random number combinations of multipliers, all the BC Game casino activities use:

• Server Seed – a random digit string that is generated by the server, encrypted as a hash;
• Client Seed – set by the player’s actions or set automatically;
• Nonce – a unique transaction code that increases with each round. If during the validation process, a Nonce transaction and the current account Nonce will not match, the transaction will be considered invalid.

This system allows users to verify the authenticity of each result, confirming that the game is fair and transparent.

Privacy Policy

BC Game’s Privacy Policy explains what data is collected, how it is used and with whom it may be shared. Here is a list of the main points:

Collection of personal data. BC Game collects user data when users register, use the service and interact with the platform. Such data includes:

• Account data containing ID, email, device, age;
• Information about your device and service interaction;
• Contact data including name, email, address, and phone numb;
• Payment data such as bank details, card information;
• Fraud prevention data like KYC;
• State identifiers in certain cases.

Use of personal data. The data collected is processed to:

• Provide and improve the service;
• Personalise content and advertising;
• Feedback and marketing communications;
• Conducting research and analytics;
• Protecting users and preventing fraud.

Sharing and disclosure of personal data. BC Game may share data with:

• Internal platform companies;
• Third parties with the user’s consent or to provide services;
• Organisations for fraud prevention and security purposes;
• Data processing services such as customer support, analytics, payments, and hosting;
• As part of legal requirements or in the event of a company merger.

BC Game uses administrative, technical and physical measures to protect personal data. Company’s privacy policy does not apply to third-party websites to which links may be present on the platform. Cookie files are used for user convenience and to analyse traffic. The option to disable them is available, but this may limit the functionality of the site.

Rules of Service

You should thoroughly familiarise yourself with the terms and conditions of BC Game services. Since the creation of an account and further gambling activity means your agreement with the prescribed rules and accompanying obligations. Here is a brief list of the main points to follow:

1. General terms and conditions: As BC Game reserves the right to modify and amend the terms of service anytime, users should periodically visit and double-check that the information remains up-to-date. Your actions on the platform after making some changes will be treated as acceptance of the current edition of the terms and conditions.
2. Registration and account: Each individual user must be of legal age to register and bet on the BC Game. It is also mandatory to provide accurate and correct personal details. The handling of multi-accounts and the creation of user accounts is prohibited in certain regions or according to national laws.
3. Personal data safety: The security of confidential data is at the user’s own risk. Any steps taken by your profile are considered as independent actions of its owner in a conscious state.
4. Financial Transactions:

• Deposits: Users may deposit funds into their account using supported payment methods, including cryptocurrencies. Minimum and maximum deposit limits depend on the method selected;
• Withdrawals: Cashout transactions are made based on the legal basis of the platform rules. In some cases, the client may be required to provide additional verification for the withdrawal process.

5. Game rules, refunds and errors: The player is obliged to operate under the established rules of the company, which may vary from game to game. BC Game reserves the right to cancel certain bets and transactions or issue refunds in case of technical failures or system errors and connection crash.
6. Communications and Feedback: BC Game uses contact information provided by users to send notifications and important information. Customers are obliged to keep their contact information up-to-date.
7. Fraud: We actively monitor and prevent any suspicious and criminal activity on the part of players and have the absolute authority to revoke a payout or cancel a bet or other in the event that fraudulent behavior is detected.

Rules of Bonuses

BC Game offers various great bonus programmes and promotions aimed at rewarding users. However, to receive and use bonuses, certain rules must be observed. The main rules of bonus programmes are:

1. KYC procedure – To withdraw no deposit bonuses BC Game may require verification of identity by providing a passport, driving licence or other document, as well as proof of residential address.
2. Use of bonus funds – Wagers made with bonus money are only counted towards wagering requirements and do not contribute to VIP levels, commissions or other bonus programmes.
3. Jackpot and bonus rounds – Winnings from bonus rounds and free spins do not count towards jackpots; only real money wagers qualify for participation.
4. Maximum wager – Until wagering requirements of 40x, 60x for no deposit bonuses are met, the maximum wager cannot exceed 434,85 INR or cryptocurrency equivalent. Some games do not count towards fulfilling bonus wagering requirements.
5. Minimum balance – If the bonus balance drops below 17,40 INR, the system will automatically cancel it and remove the associated wagering requirements.
6. Free bet win limits – The maximum winnings from bonus money and free bets are limited to 86,970 INR.
7. Minimal risk betting – Risk-reducing bets, such as betting on red and black in roulette, do not count towards fulfilling the wagering requirements.
8. Internal audit – BC Game conducts an internal audit before withdrawing funds. If fraudulent activity is detected, bonuses and winnings may be cancelled.
9. Restriction on bonus progress – Bonus funds may not be used solely to progress through bonus stages of the game.

Accuracy Limit of Coins

BC Game employs strict data storage standards for displaying customer balances. However, such minor changes below the threshold are too granular to be recorded because of data storage constraints.
The minimum accuracy of most cryptocurrencies is equal to the currency accuracy of their blockchain. Any updates below this precision will not be seen on the user’s balance.
Users who choose to display their funds in local currency equivalents calculated at “Converted Balances” should also remember that these are just estimates. If anything, you know prices can change quickly. The platform only makes use of cryptocurrency for all bets, transactions and settlements. All value in these tokens is said to be an estimate and users agree to take the balance in cryptocurrency as the sole value and absolve BC Game from any potential discrepancies in the conversion.

Understanding Withdrawal Fees

Withdrawal fees are built into the system to ensure the stability and reliability of blockchain networks. The miners itself are hosting networks that are ‘anointed’ from the fees collected to maintain a healthy ecosystem in the tangle. However, without proper funding, the alternative to mining doesn’t work, and if it doesn’t, transaction confirmation and network congestion is delayed.
Our platform’s minimum weekday commission is 0.1%, which was designed to strike a balance between efficient intermediary commissions and online user costs. This is not a fixed value, it can vary depending on network traffic and network platform configuration.
It avoids the huge number of small transactions that create a bottleneck in the blockchain, which makes transaction processing dangerously slow and has a negative impact on the stability of internal processes.
In conclusion, a well-functioning BC Game commission system ensures that the network operates quickly and efficiently, paying miners fairly and providing users with easy and seamless transactions.

Enhanced Security with Google Authenticator

Google Authenticator is a robust account protection tool that provides additional security for your login. It significantly reduces the risk of unauthorized access to your account.
Google Authenticator is a two-factor authenticator (2FA), which means your account is now locked down not just with a password and login username, but with a one-time code that is independently generated every few seconds in the app. This makes credential theft futile without physically accessing your device.
It’s always recommended that you keep a QR code or backup code, when setting up Google Authenticator. To maintain access to your account if you lose or change your phone.

Passkey

Passkey is a modern authentication method that allows you to log in to your BC Game account without entering a password. Instead, biometric identification such as a fingerprint, facial recognition or device PIN is used, providing a high level of security and convenience.

• Login speed – no need to remember and enter passwords;
• Enhanced security – reduces the risk of identity loss or theft due to phishing and password theft;
• Ease of use – you use simple ways to authenticate your identity on a device that’s always at your fingertips.

Follow these simple steps to create a Passkey function:

1. Log in to your account on the official website or BC Game app.
2. Go to Security Settings.
3. Select “Enable Passkey”.
4. Confirm your identity with your passkey password or 2FA code.
5. Configure Passkey using your fingerprint, facial recognition, or PIN.
6. Receive confirmation that your Passkey has been created.

The next time you sign in to your account, simply select “Sign in with Passkey” and conveniently confirm your identity. This method works on devices that support biometric authentication or PIN.

FAQ